Find answers to your questions below...
Local Pickup & Returns
Can I pick up my order?
Do you offer after hours pickup/return?
Last minute/emergency equipment?
Why do you charge a pick up fee?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
When will my order ship?
Shipping and Returns
Do you ship to my country?
When will my order ship and what are my shipping charges?
Policies
Verification
Cancellations
Privacy Policy
Site Security
Deposits
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Damage Waivers & Insurance
Damage Waivers - General
Insurance - Rented Equipment Insurance
Additional Support
How do I contact you?