Find answers to your questions below...
Local Pickup & Returns
Can I pick up my order?
Do you offer after hours pickup/return?
Equipment Delivery & Emergency Orders?
Why do you charge a pick up fee?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
When will my order ship?
How long does shipping take?
Last minute shipping - Not recommended.
Order cut-off time.
Saturday Pickup and Delivery
What date should I choose for equipment arrival?
When will my order ship?
Do you ship to my country?
What are my shipping charges?
Late Fees
Rental Extensions
Verification - First Time Renter
Privacy Policy
Site Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Damage Waivers & Insurance
Damage Waivers - General
Insurance - Rented Equipment Insurance
Gear Questions
How are my items packed?
What comes with a lens?
What do cameras come with?
Additional Support
How do I contact you?